01. Introduction & Definitions
This Privacy Policy outlines our commitment and practices regarding the collection, use, storage, and protection of personal data for users of the CV999 Dino website and mobile application.
By creating an account or using the CV999 Dino platform, you are deemed to have read and accepted this Privacy Policy. We continuously improve our security measures, and this policy may be updated from time to time.
CV999 Dino complies with international data protection laws. Your data is used solely for the purposes described in this policy. For further enquiries, Help Centre Contact us.
Key Definitions
- Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, date of birth, etc.
- Processing: Any operation performed on data — including collection, storage, modification, analysis, or deletion.
- Third Party: Payment providers or technology partners contracted with CV999 Dino — all bound by strict confidentiality agreements.
02. What Information We Collect
CV999 Dino collects only the data that is strictly necessary. We never ask for excessive or irrelevant information. A full breakdown of what we collect is provided below.
| Data Type |
What's Included |
Collection Method |
Mandatory |
| Identity Information |
Full name, date of birth, NID number |
Registration Form |
Yes |
| Contact Information |
Mobile number, email address |
Registration Form |
Yes (number) |
| Payment Information |
BKash/Nagad Number |
Deposit Form |
Yes |
| Transaction History |
Deposit, withdrawal, and betting records |
Automatic |
Yes |
| Device Information |
IP Address, Browser, OS |
Automatic |
Yes (for security purposes) |
| Preference Data |
Preferred games, language |
Platform Usage |
No |
Automatically Collected Information
When you use CV999 Dino, certain information is collected automatically. This is used to ensure security and improve your experience:
- Your device's IP address and approximate location.
- Browser and operating system information.
- How long you spend on the platform and which pages you visit.
- Login and logout timestamps.
- Information collected through cookies and similar technologies.
CV999 Dino uses your information only for specific, legitimate purposes. We never misuse your data or use it beyond what has been declared.
- Account Management: To enable registration, login, KYC verification, and account security.
- Payment Processing: Processing deposits and withdrawals securely.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Service Improvement: Analyzing your usage patterns to improve the platform.
- Contact: Sending important notifications and promotional messages (with your consent).
- Legal Obligations: Reporting and record-keeping in compliance with applicable laws.
- Responsible Gaming: Identifying excessive gaming patterns and providing support to members.
Your data is never sold to advertising companies, and no marketing SMS will be sent without your consent.
CV999 Dino never sells your personal data. However, certain information may be shared on a limited basis in specific circumstances and under strict safeguards.
When is data shared?
- Payment Partners: Limited information is shared with payment services such as bKash, Nagad, and Rocket solely to process transactions. These providers operate under their own privacy policies.
- Technology Partners: Cloud server or cybersecurity partners — all bound by strict NDAs.
- Legal Obligations: We may be required by law to disclose information upon receipt of a valid court order or directive from a government authority.
- Fraud Investigation: We may be required to share data with relevant authorities in connection with money laundering or fraud investigations.
All partner organizations are required to uphold the same privacy standards. We verify the security practices of third parties before sharing any data with them.
CV999 Dino uses cookies to enhance your experience. Cookies are small text files stored in your browser that remember your preferences and make the platform easier to use.
Cookie Type
Essential Cookies
Login sessions and security tokens — essential for the platform to function
Mandatory
Preference Cookies
Remembers your language, theme, and personal preferences
Mandatory
Analytics Cookies
Most-visited pages and time spent in games.
Optional
Performance Cookies
Detects page load times and technical issues
Optional
You may disable optional cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the platform.
06. Data Retention Period
CV999 Dino retains your data only for as long as necessary. Any data that is no longer needed is deleted as promptly as possible.
- Account Information: For the duration of your active account. Up to 5 years after account closure (where legally required).
- Transaction Data: 7 years (as required by financial regulations).
- KYC Documents: 5 years after verification.
- Cookies & Sessions: Typically 30 days; in some cases, deleted as soon as the session ends.
- Marketing Preferences: Until you opt out.
Certain data must be retained for a defined period due to legal obligations — this is a requirement we are bound by law to follow. In such cases, your request for deletion may not be fulfilled immediately.
CV999 Dino places the highest importance on your data rights. You are entitled to the following rights, and we are fully committed to upholding each of them.
Right to Access
To view what data we hold about you, submit a request. You will be informed within 30 days.
Right to Rectification
You may request a correction if any of your information is inaccurate. You can also update it directly from your account settings.
Right to Erasure
You may request deletion of your data, except where retention is required by law.
Right to Object
You can opt out of marketing communications at any time.
Right to Data Portability
You may request a copy of your data at any time. It will be provided in a downloadable format.
Right to Restriction
You may request that the use of your data be restricted to specific purposes.
To exercise any of your rights, email us at support@cv999dino.com or Help Center Reach us via live chat. We will respond within 30 days.
08. Special Protection for Payment Information
Financial data is the most sensitive of all. CV999 Dino takes special measures to protect your payment information. We never store your full bKash or bank PIN.
- Payment information is stored in compliance with PCI DSS standards.
- Secured with transaction tokenization technology.
- No staff member can view your payment PIN.
- OTP verification is required for every transaction.
- Automated alerts are triggered for any suspicious transactions.
No CV999 Dino staff member will ever ask for your password or OTP by phone or message. Any such contact is fraudulent — please report it to us immediately.
CV999 Dino strictly prohibits access by anyone under the age of 18. We do not knowingly collect data from minors. If an underage account is identified, it will be immediately closed and all associated data will be deleted.
If a parent or guardian suspects their child is using CV999 Dino, please contact us immediately at support@cv999dino.com. We will take action within 24 hours.
10. Privacy Policy Updates
CV999 Dino may update this Privacy Policy from time to time. When changes are made, we will endeavour to notify members accordingly.
- For major changes, you will be notified at least 14 days in advance.
- Please refer to the "Last Updated" date at the top of this policy.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
For any questions, complaints, or requests regarding data protection, please contact our Data Protection Officer.
Email
support@cv999dino.com
Response Time
Up to 30 days
General FAQs
Privacy Q&A
No, CV999 Dino will never sell your mobile number or personal data to any third party under any circumstances. Your number is used solely for OTP verification, payment processing, and important notifications.
Most data is deleted upon account closure. However, financial transaction records must be retained for 5–7 years in accordance with legal obligations. These will also be deleted once that period has elapsed.
No, none of our staff can view your password. Passwords are stored in hashed form in our system — not even our technical team can read them. If you forget your password, you will need to reset it.
Yes, you can opt out of marketing SMS at any time. Simply update your notification preferences in Account Settings or email us at support@cv999dino.com. Please note that security-related messages cannot be disabled.